Frequently Asked Questions

At The Uniform Outlet, our goal is your satisfaction. If you are unsatisfied with your online purchase, it may be returned for any reason within 30 days of the ship date. Understandably, we cannot accept returns on items that are worn, altered, laundered, embroidered, screen printed or damaged by the purchaser. Items should be in original condition and packaging with all tags attached and labels as shipped. Shipping and handling costs are not refundable. To assure proper credit, all returns are subject to inspection upon receipt. Returns must be shipped to our returns department and cannot be processed in store.

In order to process your return, please fill out the form that comes enclosed in your shipment. Please allow 14 business days for us to receive and process your return. If you have any questions regarding your return, you may contact customer service at [email protected].

Exchanges for purchases made in stores must be within 30 days of purchase, with tags attached and your receipt. No refunds allowed for in store purchases. Understandably, we cannot accept exchanges on items that are worn, altered, laundered, embroidered, screen printed or damaged by the purchaser.  All exchanges are subject to inspection upon receipt. Exchanges must be performed in store and cannot transfer to the website.

Our sizes range from XS-5X and are available in petite, regular, tall, and plus size.

No. The quality of our garments meets or surpasses the quality that you will find in any local retail or boutique scrub shop.

Please fill out the contact form on our website or email [email protected]. If you would rather speak to a representative, please call (877) 240-6474 Monday –Friday from 9:00am to 4:00pm. If a call is placed outside of these times, please leave a message and a customer care representative will return your call as soon as possible.

No.   An online purchase must be returned online,  and in-store purchases must be exchanged in-store.

No. The Uniform Outlet and Uniform Destination are two different companies and exchanges are not accepted between them.

No. A gift certificate purchased online can only be used on our website. A gift certificate purchased in store can only be used in one of our The Uniform Outlet store locations.

No. You will receive an email with your gift certificate code very quickly after you purchase the certificate online. Your recipient can use that code immediately by entering it in at checkout online.